Data Protection Document

Privacy Policy Garuda55
Protection Data Malaysian Players

At Garuda55, your privacy is more than a policy on paper — it is our commitment. We apply the latest encryption technology and industry best practices to keep your personal information safe and protected at all times.

Updated: 1 January 2026 Estimated reading time: 7 minutes
256-bit
SSL Encryption
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Sale of Data to Third Parties
24/7
Security Monitoring
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Your Information, Your Control

Why Your Data Secure With Garuda55

Six core pillars that shape our commitment to privacy and data security for every player

🔐
End-to-End Encryption

All data transmitted between your device and garuda55 servers is protected by 256-bit SSL encryption — the same standard used by major banks.

🚫
No Data Selling

Garuda55 has never and will never sell players' personal information to any third party for marketing or commercial purposes.

Encrypted KYC

The identity verification (KYC) process is conducted in a secure environment. Uploaded documents are stored in an encrypted, protected storage system.

👁️
Full Control in Your Hands

Players have the right to access, amend, or request deletion of their personal data at any time by contacting our support team.

🛡️
Active 24/7 Monitoring

Our security systems operate around the clock to detect and address any cyber threats before they can impact player data.

📋
Legal Compliance

Garuda55 complies with applicable data protection laws and only discloses player information to authorities when legally required.

1Introduction

Garuda55 is committed to protecting the privacy of every player on our platform. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information when you use the Garuda55 website and services.

This document applies to all users of the Garuda55 platform, including casual visitors, registered members, and any individual who interacts with our services across various channels including the website, mobile app, and customer support.

By using the Garuda55 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of our services.

Our Commitment: Garuda55 has never sold, rented, or traded players' personal information to any third party for marketing purposes. Your privacy is our priority.

2Data We Collect

Garuda55 collects various types of information to enable us to provide a secure, efficient, and personalised service to every player. Below are the data categories we collect:

Data Category Example Information Primary Purpose
Identification Data Full name, date of birth, identification card number KYC & age verification
Contact Data Email address, phone number, residential address Communication & account notifications
Financial Data Bank account number, bank name, transaction records Deposit & withdrawal processing
Technical Data IP address, browser type, operating system Security & fraud detection
Usage Data Game history, betting activity, and active session duration Responsible gaming & analytics
Document Data Copy of identification card, bank statement Advanced identity verification

We only collect data that is strictly necessary for the stated purposes. Data minimisation is a core principle of how we operate.

3How We Use Your Data

Every piece of information collected is used for legitimate and specific purposes. garuda55 uses player data to:

  • Verifying identity and to fulfill KYC requirements as well as anti-money laundering (AML) laws
  • Processing financial transactions including deposits, withdrawals, and bonus payments
  • Providing customer support effective and personalized for each player
  • Detecting and preventing fraud, money laundering and platform abuse
  • Complying with legal requirements and applicable regulations
  • Improving user experience based on usage patterns and feedback
  • Sending important notifications regarding account updates, promotions, and platform news
  • Monitoring responsible gaming and to identify players who may need support

Garuda55 will not use your data for purposes other than those stated without obtaining your consent first. If we intend to use data for a new purpose, we will notify you and request the necessary consent.

4Data Sharing & Disclosure

Garuda55 does not sell or trade players' personal information. However, there are limited situations where we may share data with certain parties:

  • Payment service providers – to process deposits and withdrawals securely via FPX, DuitNow, and approved payment gateways
  • Identity verification providers – to conduct KYC checks and verify submitted documents
  • Legal authorities – when required by court order, criminal investigation, or legitimate regulatory requirements
  • Technical infrastructure providers – such as cloud computing services that help us run the platform securely

All third parties receiving player data are required to sign data confidentiality agreements and adhere to the same security standards as garuda55. They are prohibited from using that data for any purpose other than the agreed services.

Our Guarantee: Your data will not be shared with advertising companies, data brokers, or any party not specified in this policy. Data sharing is kept to a minimum and only occurs when strictly necessary.

5Data Security

Garuda55 invests seriously in security infrastructure to ensure player data remains protected at all times. Security measures we implement include:

  • 256-bit SSL Encryption for all communication between your browser and our servers
  • Two-factor authentication (2FA) for account login as an additional security layer
  • Active 24/7 security monitoring by our cybersecurity team
  • Regular security audits by qualified independent third parties
  • Strict internal access controls – only authorized personnel may access player data
  • Frequent data backups across distributed data centers to prevent data loss
  • Penetration testing conducted regularly to identify and address system vulnerabilities

While we take all reasonable precautions, no system is entirely immune to attack. In the event of a data breach affecting players, we are committed to notifying them in a timely manner and taking immediate action to contain the damage.

6Cookies & Tracking Technologies

Garuda55 uses cookies and similar tracking technologies to enhance the user experience and platform security. Below are the types of cookies we use:

  • Essential cookies – Required for core platform functions such as login and session management. This cannot be disabled.
  • Performance cookies – Helps us understand how players use the platform so we can improve it.
  • Functional cookies – Remembers your preferences such as language and display settings.
  • Security cookies – Helps detect suspicious activity and protect your account from unauthorized access.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, please refer to your browser's help documentation.

Garuda55 does not use third-party cookies for targeted advertising. All cookies used are solely to enhance the platform experience and security.

7Player Rights Over Personal Data

As a garuda55 player, you have the following rights regarding your personal data:

  • Right of Access – You have the right to request a copy of the personal data we hold about you
  • Right to Rectification – You may ask us to correct any information that is inaccurate or out of date
  • Right to Erasure – In certain circumstances, you may request that we delete your personal data
  • Right to Restrict Processing – You may ask us to restrict how we process your data in certain situations
  • Right to Object – You have the right to object to the processing of your data for specific purposes such as marketing
  • Right to Data Portability – You may request your data in a machine-readable format for transfer to another service

To exercise any of the rights above, please contact our customer support team. We will process your request within 30 working days from the date of receipt. For complex cases, this period may be extended up to 60 days with appropriate notice.

Please note that certain rights may be limited in situations where we have a legal obligation to retain data, such as financial records required for AML compliance.

8Data Retention

Garuda55 retains players' personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

  • Active account data – Retained for the duration your account is active and for a defined period following account closure
  • Financial transaction records – Retained for a minimum of 7 years in accordance with financial and AML legal requirements
  • Support communication data – Retained for 2 years for reference and service improvement purposes
  • Security logs – Retained for 12 months for security investigation purposes if needed

Once the retention period expires, data will be securely deleted or anonymised in accordance with our data management procedures. You may contact us for details on specific retention periods for particular data types.

9Changes to the Privacy Policy

Garuda55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features.

When material changes occur, we will:

  • Displaying a clear notice on the platform's home page at least 14 days before changes take effect
  • Sending notifications to all registered players via email or in-platform messages
  • Updating the "Last Updated" date at the top of this document

Continued use of the garuda55 platform after changes take effect is considered acceptance of the latest version of the Privacy Policy. We encourage you to review this page periodically.

10Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, our data protection team is ready to assist.

Ways to reach us:

  • Live Chat – Available 24/7 directly within the platform after login
  • Email: [email protected]
  • FAQ: Visit the FAQ our team for immediate assistance

For official requests relating to player rights such as data access or deletion, please clearly state the type of request and provide the required identity verification information. We aim to respond to all privacy-related inquiries within 48 hours.

Responsible Gaming & Privacy: We also use data to support players who need responsible gaming assistance. To learn more, visit the Responsible Gaming our team.

Your Data is Protected. Time to Play!

Create your Garuda55 account with confidence — your privacy and security are our top priority at all times.

Questions about privacy? Visit FAQ or contact our support team.

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